Refund policy

We have a 30-day return policy for non-consumable items, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@isolation.coffee. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be refunded or returned to you.

You can always contact us for any return questions at contact@isolation.coffee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Some items are shipped directly from the manufacturer. If you receive a defective product, you may be directed to contact the manufacturer. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee beans), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Some items are sent directly from the manufacturer (dropshipping) and may be subject to a restocking fee.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within ten business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@isolation.coffee.